The art of root cause analysis – All You Need to Know

I like to say root cause analysis is an art, because in my experience, the real problem within any organization is not that we don’t know the solutions, usually the real problem is that we don’t know exactly the real root causes. We tend to be blind to some causes that seem to be obvious[…]

Luciana Paulise and Steve Schulze Nekter SME

Applying Deming Principles at Small and Medium-sized Enterprises

SMED your SME journey applying Deming principles How to build successful business right the first time This a post that was published in the by Luciana Paulise as a guest contributor. For more than 10 years now I have been helping people to develop their own Small and Medium-sized Enterprises (SME). As a graduate with a[…]

leadership quality culture

Facing Cultural Barriers by Leaders to Strengthen a Culture of Quality

Company culture is modeled upon top management behavior. How are your leaders strengthen your culture of Quality? Something was not going well at an organization we’ll call Company ABC. It was a small business within the automotive industry in the suburbs of Buenos Aires, Argentina. Some improvements were being made, many procedures were being followed, and[…]

Incorporating quality tools in your daily life: the PDSA and the SoPK

In order to help an organization embrace quality and continuous improvement, even a small business, it is very effective to help people see how they can use simple quality tools in their daily life first, like for example the PDSA Cycle. As Sunil Kaushik mentioned in his blog, he could travelled from India to Egypt[…]

Instill a culture of happiness and quality will follow

Google, Zappos and Virgin are convinced that a culture of happiness can change the world by improving profitability and employee performance at the same time. Do you want to know how? In the 80’s Edwards Deming used to say that to achieve continuous improvement: “Management obligations include the following ingredient, I believe: Create a climate[…]

A tribute to Deming

November is the Global Quality Month, it’s a time to celebrate and showcase quality and continuous improvement efforts. That’s why I would like to start my blog in November, writing about the man who inspired this celebration, Edwards W. Deming. The Global Quality month started in 1960, when Japan was celebrating the 10th anniversary of[…]