Motivating millennials with lean and six sigma

A lot is being said about Millennials, the new generation of workers. More than one-in-three American workers today is a Millennial, born between 1982 and 1994.   Now Millenials have already surpassed Generation X to become the largest single demographic of the American workforce, according to new Pew Research Center analysis of U.S.  Census Bureau data.[…]


Driving innovation through quality management

In a disruptive age, Innovation looks like the flavor of the moment for tech industries and entrepreneurs, is quality helping drive innovation or just blocking its way? In 2014 I was interviewing several business owners, CEO’s and entrepreneurs about quality methodologies applied in born-global companies and small business, when an interesting question came through. The[…]

SOS small business

Small Business Week 1st-7th May

During Small Business Week 2016, make a commitment to buy from small business. Small business (SMEs) are key to American economy. They have generated over 65% of the net new jobs since 1995. There are almost 28 million small businesses in the US. Over 50% of the working population (120 million individuals) works in a[…]

leadership quality culture

Facing Cultural Barriers by Leaders to Strengthen a Culture of Quality

Company culture is modeled upon top management behavior. How are your leaders strengthen your culture of Quality? Something was not going well at an organization we’ll call Company ABC. It was a small business within the automotive industry in the suburbs of Buenos Aires, Argentina. Some improvements were being made, many procedures were being followed, and[…]

Quality culture in the millenials sharing economy

How to foster quality in the Millennials Sharing Economy

Successful business like Uber and Airbnb prove that the Millennial’s sharing economy is here to stay.  A greater number of customers are able to get services that are more affordable and available for everyone. What about quality on those new offerings? Nowadays you can travel by ride-sharing with Uber, eat at someone else’s house with[…]

Incorporating quality tools in your daily life: the PDSA and the SoPK

In order to help an organization embrace quality and continuous improvement, even a small business, it is very effective to help people see how they can use simple quality tools in their daily life first, like for example the PDSA Cycle. As Sunil Kaushik mentioned in his blog, he could travelled from India to Egypt[…]

Instill a culture of happiness and quality will follow

Google, Zappos and Virgin are convinced that a culture of happiness can change the world by improving profitability and employee performance at the same time. Do you want to know how? In the 80’s Edwards Deming used to say that to achieve continuous improvement: “Management obligations include the following ingredient, I believe: Create a climate[…]

Effective quality professionals are leaders

Bill Troy, CEO of the American Society of Quality started a discussion asking if Quality Professionals were also leaders. And my first impression was, “Well… yes we are!”. If I think about the work I do every day with my clients. Most of them are small business owners. Do you know which is the most[…]